Knighton Town Council is to write to Carl Sargeant, the Minister for Social Justice and Local Government in the Welsh Assembly Government, after it received an unsatisfactory response to its complaints about services on the Heart of Wales Railway line.
The council had written to Arriva Trains Wales with a number of queries which were raised by members at a previous meeting, including a price rise which was not advertised, the possibility of extra capacity on the 7.32am service and Welsh Government investment.
But at a town council meeting on Wednesday, town clerk Neil King said the company had said they do not display posters notifying of any price rises and they are not required to do so. Arriva Trains Wales said councillors’ concerns will be put before managers for future consideration.
With regard to extra capacity on the 7.32am service to Shrewsbury, they said they can’t provide extra coaches because they do not have any spare and they said they are not aware of any commitment to invest in the Heart of Wales Line by the government.
Councillors had also asked if rolling stock currently in use on the Valley lines could be moved to the Heart of Wales Line once a planned upgrade has taken place. But Arriva Trains Wales said the upgrade of the Valley lines may be some time off and there may be other opportunities before then.
Councillor Sarah Scotford said she knew of a young girl who had the money she thought she needed to get to Llandrindod Wells to sign on, only to find that the fare had increased.
Members agreed to write a letter to Carl Sargeant at the Welsh Government to say they are not happy with Arriva Trains Wales’ response and asking for his views.